7-day zero-use refund
Available only within 7 days when no paid content or generation credits have been used.
Refunds and policy
Full refunds are normally available within 7 days only if no paid content has been accessed and no generation credits have been used. Starting an exam, opening any paid question, viewing any answer or explanation, or spending any generation credit makes the purchase final and ineligible for a standard refund. Duplicate charges, unauthorized payments, material service failures, and refunds required by law are reviewed separately.
Final after use
Starting paid content, viewing answers or explanations, or spending a generation credit ends standard eligibility.
7-day zero-use window
A full refund may be requested within 7 days only with zero paid-content and credit use. Every request is checked.
When a purchase becomes final
A purchase becomes final after any paid exam, set, question, answer, explanation, review, or generation credit is used. Legal exceptions still apply.
Exceptions and legal rights
Duplicate or unauthorized charges, material service failures, and refunds required by law receive individual review. This policy does not limit rights that cannot be waived by law. Never send a full card number.
What happens after a refund
Refunded access and unused credits are removed. Detailed paid review is no longer available; a basic score record may remain.
Review and processing time
Requests are normally reviewed within 2 business days. Approved refunds return to the original method; most banks post them in 5–10 business days.
REFUNDS
Manage a refund
Check eligibility, submit a request, and follow its status.
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